FAQ
A FEW THINGS TO KNOW BEFORE YOU MOVE IN.
Does every plan include a website and app?
Every plan includes a branded website experience. A mobile-ready or app-style experience may be part of the approved scope, but that is not the same as automatic publication in the Apple App Store or Google Play. App-store publishing is a separate add-on, requires client-owned developer accounts, and Apple and Google make the final approval decision.
When does my monthly membership begin?
Your monthly membership begins only when your Haus goes live—not while it is being built. The setup fee is paid before production begins.
What does the monthly membership cover?
Your membership keeps your OWNHAUS relationship active after launch and covers the ongoing support and service included with your selected plan. Major redesigns, migrations, new custom functionality, or work outside your plan can be scoped separately.
Who owns my brand and business assets?
You do. Your brand, business content, and client-provided assets remain yours. Where applicable, important third-party accounts such as payment processor and app developer accounts should also be owned by your business.
Can I keep my current booking or business tool?
Where supported, yes. We can explore connecting an existing tool instead of requiring you to start over. Compatibility depends on the platform and approved project scope.
What happens after I pay the setup fee?
You complete onboarding and submit the information and assets we need. OWNHAUS builds and quality-checks your approved experience, you review it and use the revision round included with your plan, and after approval we complete launch checks and go live. Your monthly membership begins at launch.
How long does a build take?
Haus Start is typically 7–10 business days, Haus Plus 10–15 business days, and Haus Pro has a custom timeline. Timelines begin after required onboarding information and assets are received.
Are revisions unlimited?
No. Haus Start includes one consolidated revision round, Haus Plus includes two, and Haus Pro follows its approved scope. New functionality is not automatically a revision.
Am I locked into a long contract?
No long-term contracts. Cancellation requires 30 days’ notice, subject to the service and purchase terms provided with your agreement.
How do I contact OWNHAUS?
Use the Contact & Support page or email info.ownhaus@gmail.com. Existing clients can use the same contact path for support questions.